Food & Beverage Staff Skills Enhancement Programme

The Food & Beverage Staff Skills Enhancement Programme is strategically designed to elevate service excellence, strengthen operational efficiency, reinforce food safety and hygiene compliance, and enhance overall customer satisfaction. This comprehensive training initiative supports workforce development by providing a structured upskilling pathway toward Sijil Kemahiran Malaysia (SKM) and Diploma recognition, ensuring participants achieve long-term professional growth and contribute effectively to organizational success.

Programme Objectives

Enhance customer service professionalism and ensure consistent service standards across all outlets.
Strengthen food safety, hygiene, and sanitation compliance in accordance with industry best practices.
Improve staff productivity, teamwork, and communication skills.
Minimize operational errors and reduce customer complaints
Provide a structured upskilling pathway towards SKM and Diploma certification

Programme Module

Module 1 – Safety, Health, Hygiene & Sanitation Practices
Module 2 – Guest Order Handling Excellence
Module 3 – Customer Service & Complaint Management
Module 4 – Operational Supervision Skills
Module 5 – Reservation & Front Desk Management
Module 6 – Billing & Cashiering Control
Module 7 – Outlet Sales & Marketing Strategies
Module 8 – Leadership Skills for Supervisors
Module 9 – Staff Development & Performance Management
Module 10 – Outlet Administration & Reporting

Expected Outcome

Improved service professionalism and enhanced customer engagement.
Stronger compliance with hygiene standards and food safety regulations.
Increased outlet sales through effective upselling and service techniques.
Enhanced teamwork, leadership capability, and operational efficiency.
A clear and structured pathway for employees to achieve SKM and Diploma certification.

GTA TVET International College